Uber India — Had to forcibly cancel the cab

Hi,
i Mrs. Rekha Vaidya is a frequent traveler by uber cabs. Yesterday i.e. 05.01.2017 i wanted to use your services and travel to Santacruz East at 11.00am. I booked a cab. this driver accepted the booking and as we tried to contact him for the pick up this person never answered our calls and so with NO CHOICE i had to cancel that booking.
My concern is why should i be charged cancellation charges on my next trip when its not my fault and its the driver who refused the ride.

i want the cancellation charges to be waved off. Necessary instructions to be given to the driver as this was an inconvenience faced my me.
the Driver Details: Driver name: Muzahir
Car: Hyundai Xcent
Driver Contact details:[protected]