Uber India — harassment by uber driver

On 5th June 12:01 A.M. i had booked a cab in Bangalore. The driver reached the pick-up location and I got in the cab. The cab was smelling of alcohol but I thought maybe the last customer was drunk. The driver did not start the trip and when i asked to start the trip since it was late at night and I didn't want to wait, he suddenly refused the trip. When he opened his mouth to say NO it was clear that this guy was under influence of alcohol. I asked him if he was drinking and suddenly he became abusive. Exact words were- Bhenchod tu kaun hai poochne wali, randi ki aulad. I got out of the cab immediately and canceled the trip. The driver did not stop at just abusing, he got out of the car and hurled some more abuses at me, I shouted back saying I will take you to the cops and complaint to uber. There were hardly any people on the road so I didn't take any further action cos who know what extent he would have gone to. The driver immediately got in the car and I started booking another cab. A second later I realized he is trying to back the car and run me over! He left immediately from the scene. Since yesterday I have been trying to reach Uber team to question the driver but have got one phone call from them with standard response. Is this how women safety is being treated by this company when serious incidents have happened in the past with the same company? Is this how serious the company is about safety protocols that they don't even respond to complaints of - My driver made me feel unsafe? Very conveniently the trip details of driver's cab number etc are not showing on my app anymore, even though uber has charged me a cancellation fee they are not able to locate the trip. How is this a technology company when they suddenly lose data when someone complaints about safety.
This is not the first time uber has ignored complaints. in the past as well if the driver was rude or fought for no reason and one time my friend got into an accident while in the uber cab, uber team has conveniently ignored all the complaints and details.
The mentioned driver would still be out drinking while driving and will abuse/molest/harm some other customer especially if it's a female customer since women are the most easy beings to harass in our country