Uber India — I was charged for a ride when driver didn't show up & started the trip without me

Address:Koramangala, 560034

I booked an uber auto at bangalore on 28th nov. 2019 at 6.21pm & the driver didn't come to the pick up location. While waiting i noticed that he started the trip from some other location & before i could realise what was happening, the driver completed the trip. I noticed this on my phone & realised that uber charged me rs. 344 debiting my paytm account. I immediately tried to book another auto on uber & same thing happened where driver started the trip without arriving at the pick up location. I cancelled it this time but was charged some nominal amount by uber.
Later i walked about a km away to try my luck with the booking & this time an auto arrived within minutes of me taking the trip. I completed the trip & was charged for the same.
When i contacted uber regarding the first two wrong charges, they are disputing the fact that only refunded the 2nd trip charges. The rs. 344 is still not refunded & uber customer service says that i actually took the trip. The gps records say that i was in the same place waiting for the auto. How can i escalate this & get a resolution? They should penalise such drivers & fix their systems. Also refund customers for the inconvenience caused.
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I'm unable to book new ride from my Uber account without completing an outstanding amount of Rs.177. However I've been paid the same through Phonepe application to the driver Amit Kumar Shaw on 3rd Jan'19 at 01:17 am. His Phonepe contact no. is [protected]. Please help to resolve the issue at the earliest.

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