Uber India — Illiterate drivers and paytm money holding

Good evening,
I am writing this email to talk to you'll about your service regarding uber and paytm. So let me tell you a story of how i was left really angry with Uber last night.
I arrived at the chennai airport at 2am last night and booked a cab to take me to my destination using paytm. The taxi driver did not speak a word of english or hindi but only tamil. He did not understand me and cancelled my ride. I called for a second taxi to pick me up from the airport and again same story. He did not understand english or hindi and cancelled.
The problem arose when i went to book my third taxi. I had around 500 bucks in my paytm wallet while booking the first two cabs. While booking the third one it did not book as the Uber app requires atleast rs 350 minimum balance. I checked my paytm and saw that Uber was holding my Rs 350 till 7 am and i didn't have enough balance to book another cab. Now just imagine if i didn't have any physical money on me i would have been stranded. That's number one.
On top of that Uber had the odacisty to take away my Rs 50 from paytm because the cab drivers cancelled the rides twice! How could you'll be so unreasonable that you hold my money for 5 hours and on top of that deduct my money?
You think its a joke to be stuck in a new city without having paytm balance at 2 am in the morning? Thankfully i had enough money with me to get me to my destination.
Uber please make sure that your drivers can atleast understand english or hindi.
Now the least you can do is give me my 50 bucks back on paytm. Wallet txn id: [protected].
Regards,
An upset uber customer.