Uber India — increased cab fare without any intimation

Address:Kolkata, Kolkata, West Bengal, 700014

My trip on 1st july 2019 was already booked on a previous night and the exact drop location was mentioned with the fare for the trip estimating between rs. 450 to rs. 650. While the drop took place it was learnt that the gps dint work properly and the driver asked me to again enter the drop location which was same as the previous one. Please note that after the trip ended i learnt that a surcharge of rs.676.55 was charged to me for which i was not informed earlier. When i asked for the refund of the surcharge amount the reply i saw was that the drop location was changed. Refund regarding the surcharge was not mentioned. And even if the change in location was a matter of concern it should have been taken into consideration in the normal fare. Also there was a mention of driver surcharge of rs.73.36 which i understand is wrong because the driver dint pay any parking fee or toll fare.
Hence i request a refund for both the surcharge rs.749.91 (Rs.676.55 and rs.73.36) at the earliest that was mentioned
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Uber India customer support has been notified about the posted complaint.
Jul 05, 2019
Updated by Amit Raj Deep
Kindly update me on the concern I have sent regarding the surcharge
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