Uber India — inhumanity behaviour

I had booked a uber trip from bhoomi diagnostics hsr layout to jinke park nanjamba agrahara kempegowda nagara bengalore on 1 june 2018 at around 5.38pm and the ride was booked with driver santosh vehicle number ka01af0896 who was near by but this driver has not at all reported at the pickup location and i tried to contact him but he rejected the call with out any humanity or at least he could have told that he can't pickup, but without any region he has keep on rejecting my calls (Please check his call log) also me and my spouse she is patent were in agony because of this driver who was not even cancel the ride so that we would booked another and at last after one hour the ride was cancelled but it fetched me rs.40 cancellation charges. I don't know why i should pay for your drivers mistake. Please consider this issue very seriously and take action.
Me and my spouse faced lot pain, and i want feed back about the action taken in regard this
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