Uber India — irresponsible behavior from driver to make money

Hi

I had booked an Uber ride last night from Airport to Residence. The driver 1st demanded cash payment and forcefully made me cancel the existing ride and re-book with cash option saying he needs money to fill fuel (which he didn't do ultimately). I agreed since it was aleardy late night.
Following are the sequence of events -

1. As soon as we started from the airport, the driver enquired about the amount shown on the app and cancelled the trip, asking me to pay the same amount. On inquiry, he bluffed that there was no data on his mobile and insisted on making payment as seen earlier.

2. He avoided the toll road from the airport and took me through some other road to gain more money.

3. He then made an act of calling some random Uber guy (apparently somebody incharge) to state that the trip got cancelled due to data issue and asked them to arrange for the bill at the end of the trip.

4. When we reached our destination, I paid him Rs. 800 and got down. He started shouting saying he needs the full amount since it was no fault of his. He also said that he would arrange for Uber to send me the invoice for payment. My argument was that -
(a) There was no parking charge in airport since cabs were directly coming to the pick up point due to heavy demand in rains.
(b) Driver avoided the toll and took an alternate route to pocket the money.
(c) He cancelled the trip and hence the Uber commission part was also waived off.
(d) As per the invoice I had received, the amount due was Rs. 0.
(e) Generally, the amount for the distance from airport is around Rs. 600 and since he dropped me at that time of the day, I paid him Rs. 800.
(f) When Uber doesn't have details of my final destination and the route taken, there is no means of me receiving an invoice from them. In case, my miracle, I actually received an invoice, I informed him that I would pay the balance to Uber and he can collect his due from the company.

5. He was totally unsatisfied and started shouting at the middle of the night. I finally had to shout back and force my security person to shut the gate on him.

Driver details:
Name: Girish
Vehicle: Maruti Suzuki Celerio
Reg. No. : (Not available after cancellation)

I would request Uber to look into the matter since this has become a common behavior from drivers. I have been asked by Ola/Uber drivers several times to pay the amount as per the app, saying they will cancel the ride since the company takes too much commission and they will end up getting less money. I generally refuse but this time the driver got another means of cancelling after moving out of the airport parking area.

This kind of means are unacceptable I would demand Uber to give me a full refund of my payment for the irresponsibility of the driver. This is also a promise that I shall never use Uber cab again since this is not the first issue I have faced with Uber drivers. FYI, I haven't even received the mail regarding the trip and waseen unable to get it re-sent through the site.

Waiting for a positive action from your end.

Regards,

Shruthi