Uber India — last week promo 50% off didn't receive

conscompl_nav

from Kolkata, West Bengal

Address:	700078
Website:	Uber.com

Last week received a promo (Enclosing message screenshot) on flat 50% off on uberpool. While trying to book, saw fare not getting applied and normal fare only coming. Wrote to support. They told (I have those emails) take a ride and write to us. We will refund. Believing them took a ride on friday afternoon. As usual no discounted fare. I paid the full fare with mastercard and then my mastercard free ride was applied and 75 rs was discounted on full fare for mastercard. Then i wrote to uber asking flat fare discount. Fare was 151, for 50% off it should be rs 75.50 and then mastercard already discounted rs 75. They responded we already see discount. I told that's free 6th ride form mastercard. Nothing to do with you promo. Then they responded that 151 promo itself is discounted. Nothing to refund.

Enclosing the screenshot while booking. Ubergo (Witout any promo etc) is rs 218 and they are telling rs 151 o[censored]berpool is after 50% flat off, so uberpool normal fare 302 and ubergo 218 as per their explanation.

Adamantly they didn't refunded their promised flat fare promo refund. This is pure cheating. This week also they are on the same route. Sending that as a separate complaint with all proofs.

Please resolve the issue. These people are simply thugging and cheating customers

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Uber India customer support has been notified about the posted complaint.

Jul 19, 2017

Updated by conscompl_nav Now coming to this weeks promo message. Received message again On Uber Flat Fare - 25 for 4km, , 45 for 6km and 74 rupees for 10 km.
I tried to book one for a distance less than 4km, so flat fare should show 25 rs. But again App showed normal fare. Enclosed screenshot of the promo, map area of the promo (proof that my booking area in within the promo area) and then App showing normal high fare.

Wrote to support. Again they responded same way, take a trip write to us and then they will look. Now like last week again they will loot the whole money luring with promo offer. I didn't used Uber this time to fall into their planned cheating trap. I wrote to them flat fare should show in the app. Why will I take ride and write to you. Now last message we will look into this in next 24-48 hours. So by that time the promo period will not be valid. This is really becoming a fraud company now and sending only pre-fixed message form some automated system. No one is looking into customer complaints etc. They need serious lesson now. Please resolve.

Jul 20, 2017

Updated by conscompl_nav Further update to my complaint earlier. After my complaint on UberPool flat fare not working at App, Uber simply removed the Flat fare message from App, though the App message and SMS clearly stated that the offer is valid till 23rd July 2017. This is how they deal with complaints. They didn't refunded my last weeks promo balance and this week also once I highlighted that their Flat Fare offer not working, they simply removed the message from App.
This is really frustrating. I have their SMS as proof of the UberPool flat fare offer valid till 23rd July