Uber India — making fool of customers

Address:

1202, block 11, Silver Peak, Heritage Estate, S.N halli post, Yelahanka, 560064

Why Everytime uber driver has to call and ask destination and mode of payment. After taking the information will not come not cancel the ride. I have had very bad experience, to the extent that after driver cancels the app Auto books the ride with another driver. By this time 40 plus minutes have passed. After that passenger is expected to wait. On top of that cancellation charges are charged. I have screen shots as proof of above. Pls advice what you want the rider to do. N