[Resolved]  Uber India — my account has an unrecognised charge

On 22nd of july, received a message on my phone from hdfc bank which says “thank you for using debit card ending 7075 for rs.6437.68 in san francisco at uber *trip n6w7t on[protected]:22:55:14”

While i was very much at my home and my debit card was with me, i was shocked to see this message. Then quickly re-checked the transaction using hdfc internet banking and it also showed same.

When logged into uber and checked past rides, i was shocked to see that someone in the usa has travelled from x to y location, and the charge has been deducted from my debit card.

Without any second thought, called bank to report the same and also to block the debit card. But all the trials had gone invain, as the so called “24*7” executives are available only till 8 pm.
To stop further transactions, hotlisted the debit card through hdfc net banking.

Then mailed uber regarding the same, with the proofs (Screenshots of the ride and deductions from bank account).
Got a reply from them saying, they are investigating the issue. But till now, no update has been provided, even after multiple reminders!!

P. S: the very next day, i. E., on 23rd of july, have visited the home branch of my bank and complained regarding the same, by filling cvf form.
We were informed by the bank that it takes 7 working days to come with a resolution. Waiting for the same.

What irritates us is the negligence o[censored]ber and the security breach that happened. Just because we have saved details of debit card in payment options, made a stranger misuse it. This can happen with anyone. What pisses more is the irresponsibility o[censored]ber, by not even coming back with an update after 6 days of complaining.