Uber India — outstanding payment inspite of paying driver full amount in cash

I took a ride from udyog vihar phase 4 to dwarka sector 7 on 02/09/2019 in a maruti suzuki wagonr at 1:49 pm. I paid the entire trip amount of ₹299 in cash, yet it shows an outstanding payment is pending for the entire amount. I sent a complaint on the uber app but haven’t received a reply yet. I can’t book a ride due to the same issue. Please resolve it. Thank you.