Uber India — overcharged and made to pay toll by driver

Address:	560076
Website:	www.uber.com/en-IN

I booked a trip from btm layout, bangalore to Chimney hills at Saturday 8th September, 13:18.. The shortest distance is around 30 kms.

While booking it showed me price of rs 483. But app asked me to add amount in my PAYTM as mode of payment was PAYTM. once i added and booked then it was booked for Rs 776.

Now the driver ChandraShekhar Reddy was untrained and unnecessarily took Nice Road which has tolls. He asked me to pay tolls and after short argument i paid the toll twice. Once rs 30 at entry point as he was not aware what will be the exit. and at exit 110 as that was the longest stretch taken by him.

And when my tripped ended i was charged Rs 828.
Now the real harassment begins, I complained multiple times and my complained was denied as the mode of payment was outside uber payment sys.

And after lot of arguments and insult from uber representatives i received Rs 52 as a waved amount which is difference of[protected].

Now my question are
1. where is my Cash 140 rs paid at toll, i[censored]ber is not accountable then who will be?
2. why i should pay for toll which is rs 140 included in bill by user as it was drivers mistake to take longer route and wasting my time and money.
3. What Should I have done once driver refused to pay Toll?????????? This is very common with Uber drivers.
4. I booked Ola as return cab and i was charged 460 and that too it was around 11 pm inn night.
And for this particular ride I have paid 828 + 140 - 52 = rs 916.
So someone needs to verify the reason for such a difference.
To be mentioned there was no festival, no rain and not even office time so there was no reason for surcharge.
5. And the representatives think they are the bad-###, and they forget that they are representing a company and after telling them this also they didn't realize a customers value. So I went ahead with complaint. So is there any training provided to UBER representatives accept to copy paste the forwarded answers?
6. Who will compensate for lost hours on travel day and after wards?

I have all the bills. attaching all here including Ola bill.

Very anguish and let down by Uber.

Regards,
Prashant
[protected]