Uber India — Incorrectly charged with ride amount

relji jacob

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 560066
Website:	uber

On 5/28/17 at 2.08 pm we started our ride from innovative multiplex, marathahalli to sathya sai layout, whitefield. The charge was expected to be around 200 but it came 555.80. My payment option is card payment. When i studied the route map, it was not the same we came by. The map showed the route from kadabeesanahalli via mahadevapura to whitefield while we really took the route from marathahalli to kadabeesanahalli road and then via varthur kodi we reached our destination. We didnot take the route to mahadevapura as shown in map.in the receipt the distance is shown as 185.77 km while we travelled not more than 15 km.

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Comments

Radhagovinda Gantayet

from Bengaluru, Karnataka

I booked an uber pool and the destination was 2km from my pickup location. When I booked the cab the fare I confirmed was 49 but got shocked to see a charge of 179 which 3.5 times of the pool charge and 2.5 time o[censored]ber go charge. I complained to uber support but no explanation or refund so far.

Sid Kon

from Hyderabad, Telangana

Every time i am booking cab through Uber, it is charging me twice. this happened like 3 - 4 times in a row, as it was emergency and i didnot have any other car hiring app I had to book it. but i am unable to contact the customer care. I tried reaching them but i guess they donot have a dedicated customer support to support customer issues.