Uber India — paid taxi charged twice

I had a trip with uber on 17th december 2016. I paid cash amount 901/- rs to driver. Later on i booked another trip on 3rd august 2019. I had to give 901/- again in this trip as driver device was mentioning outstanding amount which i have already paid. I rise request with uber india. They clearly mentioned that they took double charges but they will not return that amount. Received below comment from them:

Hi ritu,
Thanks for writing in. We're happy to clarify this for you.
We have reviewed your trip details and see that your last trip's price was
Not charged to your payment method successfully. As a result, the previous outstanding balance is added to your next trip fare. Please find below the breakdown of this charge for better understanding:
Inr 901.14 from the previous trip
Inr 58.14 for the current trip
Total fare charged is inr 959.28 in this case.

Also, we reviewed the details of the trip you mentioned and it appears that
This trip was taken on december 17, 2016. Since the trip is too old, we're
Unable to make any changes/adjustments. As a useful tip, if you feel that a trip needs to be reviewed, please contact us within 48 hours.
We appreciate your understanding.

I tried again but there is no positive response from their.