Uber India — Payment mechanism

Address:	560032
Website:	www.uber.com/en-IN

I booked a ride on uber on 14th april 2017. The fare was rs 131/- and i had rs 137/- in my paytm account, linked to uber. However uber refused to accept payment through paytm insisting that the minimum balance should be rs 350/- or the estimated fare, whichever is higher.

This is illegal. Uber cannot dictate how much balance i should have as long as it covers the fare.

3 times i complained about this and each time, i get the same message from their support team as follows:

"in order to make your paytm payments experience seamless, we have revised the minimum balance to inr 350 or upfront fare (Price displayed before requesting a ride), whichever is higher.
This is ensures your payment is covered before the trip and you need not worry about top-ups. Once your trip is completed, the fare will be auto-deducted from your wallet. You can go through our external blog for more information on this.
Appreciate your understanding here. See you in an uber soon!"

They do not even bother to read the complaint but spit out standard messages which are totally irrelevant.

I think this is a conspiracy between uber and paytm to have more funds transferred to paytm even if the consumer does not want to.