Uber India — please reduction the cancellation charge

kumardeep kar

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700113
Website:	uber

Dear sir/ma'am,

This is kumardeep kar from kolkata, mobile no - [protected]. I have booked a uber go on 04 november 2017 (Tuesday) from ballygunje phari to sealdah station. At that time we have 2 luggage. But when the driver reached the place he has refused to take the luggage. And he goes away without pick up us. And my apps showed that time the journey is on. But after some time i have received a message through my uber apps that your cancellation fee is 47.25. So please clarifying me why i should be paid the amount because i have not travelled and also i have not cancelled the trip. So please look out the matter and wave off the cancellation fee. Because from 14.11.17 to till today i have not travelled by the uber, only for this reason. Kindly advise

Warm regards
Kumardeep

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Comments

Mrsjsahu

from Chennai, Tamil Nadu

Today I wanted to go from global hospital to home in Chennai at 12:55 pm. I waited up to 1:25 pm.even I called the drive r over phone. So I had to cancel because I had urgent work. Why should I pay RS 30 for second ride? It should come in schedule time shown at time if booking. PL take back the RS 30 cancellation charge.