Uber India — poor service and driver behaviour.

Address:

Thane, Maharashtra, 400605

This incident happened on 29.11.2018. I booked uber cab from mumbai domestic airport for my home (Thane) at around 5.30pm. After booking was done it was cancelled by the driver. I again booked a cab, this time the cab came. I loaded my luggage and was about to sit in the cab when the driver just said that he is cancelling the ride. He said it very casually and didn't give any proper reason. He just unloaded my luggage and left. Now when i check the app it shows that i have some amount pending to pay for the cancelled ride!
Dear uber team if you are not capable of handling service at peak hours or maybe to some destination then please specify it before booking, unnecessarily don't waste people's time. Because of your pathetic service i had to stand at airport for more than an hour with my family.
Needless to say that i am not going to use your service again and will advice the same to my family and friends.