Uber India — problem with pick up in uber.

Address:

Kolkata, West Bengal, 700003

I tried to book an uber from bagbazar around 8.20 pm today. Driver for pickup was shown who was completing a nearby trip. The arrival time was after 10mins. I called the driver he asked my location & confirmed he will be coming after completing the trip, he asked my drop location, i told it is howrah. I saw he completed the trip and was nearby my location i called again, he confirmed arriving at my location. The next moment i saw my trip was transferred to another driver who was again completing a trip nearby & came after another 10 mins. I waited for 20mins on my location. The previous driver cancelled & transferred my trip only because he did not want to come to howrah. I lodge a complain against that driver whose mobile no is [protected]. I want uber to take action against that driver & also request to take step to against such harassment to customer. We agree to pay more on uber only to have a no refusal safe drive to our location but if such harassment continues it useless to have this app.

Regards,
Poulami banerjee