| Address: | Kolkata, West Bengal |
| Website: | www.uber.com/en/in |
I had booked an Uber trip on the evening of 29/10/2018. The bill cam to ₹120, and I handed the driver ₹200 as I did not have any change. He refused to give me change, and forced me to get the exact amount.
Left with no option in a secluded Salt Lake street, I asked him to take me to the nearest store. He didn't. Instead he drove me a considerable distance, even after I had protested.
I was then asked to get change from a nearby shop. I was already late.
When I asked him to drop me at my destination, he argued with me, and used extremely vulgar language.
He said, "Petrol free me nahi aata, ₹50 do, nahi toh niklo!". As I tried defending myself, he kept abusing me. I was losing time, and I had to call for help, and some people came to my aid. Some people managed to convince him to drop my 14 year old self at the destination, and he finally obliged, however, I still had to pay him ₹20 in excess. The rest of the journey he kept abusing me too.
-Unprofessionalism by driver, because he is by profession a driver, so it is his job to keep change in a metropolitan city, not a customers job.
-Driver accepted a new booking before even dropping the previous customer.
-Used extremely bad language on a 14 year old who was travelling alone (me).
-Caused a ruckus in the middle of the road, and gathered a crowd. Public harassment.
-Wasted 20 minutes in argument, so even after reaching class on time, I was late. My whole purpose was wasted, as I missed my exam.
-"PANIC BUTTON" IS A SCAM. THE BUTTON WAS FALSE, IT CANNOT BE PRESSED.
Is a customer really then safe in the hands o[censored]ber? I expected at least a drop of professionalism. I am frequent user o[censored]ber, but if I have to face insults, and still be late, why should I not use any other transport then?
This is not the first time this has happened either.
Same case had happened 2 months ago, on exactly same trip. I still haven't received my ₹70 from the driver who promised to return it. He appears to have blocked my number now.
I am shaken by this sort of behavior, and I don't know if I should use Uber's service again, because this was a very bad experience that made me very nervous about the safety measures.
Shame on you Uber, you just lost a very loyal and old customer.
Please check the profile of the driver that is attached.
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