[Resolved] Uber India — received uber credit and app asking to pay the same again in new trip

Mike19

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400057
Website:	www.uber.com

Dear Sir/ Madam,

Uber credit received from Uber India amounting to INR 47.25 for a cancelled trip from Sudarshan Bldg, Ghatkopar West to Prarthana Samaj road, Vile Parle East as driver and I could not connect. Drivers cell phone was switched off and also waiting time was 13 mins.

Uber credits are not getting applied on upcoming trip for payment in cash and Uber App is asking me to pay the amount of INR 47.25 in cash again to the driver o[censored]pcoming trip.

Surprised to know, why do I have to pay the Uber credit amount again in the upcoming trip when the same is already credited to my account?

Please help to resolve this matter asap..Seems Uber is trying to earn through Cancellation fees already credited.

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Mar 24, 2019

Complaint marked as Resolved

Thank you consumer complaint team to have this matter solved with uber.

Uber India customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by Mike19 Dear Sir/ Madam,

Please note still Uber India has not resolved this matter. Kindly intervene strictly.