Uber India — refund charge not given

Sir i have uber account no is [protected]. I want to online payment, they charge 1 rupee for atm card authentication which is refundable. The deduction date is 27/12/18. They told me 2-4 working day send the. But not recive the balance in bank a/c (Sbi bank). They told me they inetiative the process. But they do not give me refund referance no. Which is bank want to track details. I told them but did not any responce.in this type they deducted the balance any time bank account i think. Please solve the issue.