Uber India — remove the false outstanding amount 101.90/- from my uber riding & eats apps immediately

Address:

Kolkata, Kolkata, West Bengal, 700035

Respected sir/madam,

I, soutam pal, residing in kolkata, am a conscious customer o[censored]ber eats & uber riding apps. My registered contact numbers are [protected] & [protected] & the registered email ids are [protected]@gmail.com & [protected]@gmail.com.

I am facing a grave problem which has been created on the part o[censored]ber but not solved quite unsatisfactorily.

I am writing the problem step by step so that you can easily understand my problem.

1. On 12th march, 2019, i booked two double chicken rolls from arslan-jessore road via uber eats worth ₹101.90/- (Order id: #f64d1). I chose cash on delivery option.

2. The food items had not been delivered to my house as the delivery boy (Somnath) had not come to my place.

3. So, the food never arrived at my house.

4. But uber eats showed that the food was delivered which is absolutely false.

5. As the delivery boy (Somnath) had not come to my house to deliver my order, i was unable to pay him the amount ₹101.90 /-.

6. And i am not responsible to pay the amount as the food items had not been delivered to my address.

7. I don't know what had been done with the food items or where it was delivered. The delivery boy (Somnath) only knows it. He is the main culprit because he was responsible to deliver the food items to my address which he had not done.

8. Then i complained against the order via uber eats app but no investigation was made regarding this at that time.

9. Two months completed. On 19th may, 2019 (2days before) at 12:30am, while returning from my loksava voting duty, i tried to book a uber cab via uber riding app from dum dum railway station. But on the app it was showed to me that there is an outstanding amount ₹101.90/- regarding the uber eats order (#f64d1) two months ago.

10. It is an absolute illegal charge against me because on 12th march, the delivery boy (Somnath) had not delivered my order to my house. Why should i pay the money as i had not received the order?

11. Yesterday (20.05.2019) i repeatedly complained to uber but your executives continuously insisted me to pay the outstanding amount when i had not got my food items two months ago.

12. I demand from you to remove the false outstanding amount ₹101.90/- from my uber riding & eats apps now & take the whole outstanding amount from the delivery boy (Somnath) as he created the mess, not from me.

13. Therefore, i humbly request you to remove the false outstanding amount ₹101.90/- from my uber riding & eats apps immediately without giving me any lame excuse of your terms & policy & inform me solving the problem positively.