Uber India — repeated cancellation of trip by driver

Address:

Howrah, West Bengal, 711101

On 24.08.2018 i booked a cab around 15.42 hours from everest house to 7d raja santosh road, alipur, kolkata
At the time of booking fare was rs.114/
At 15.47 i got sms "your driver has arrived. Samir is waiting at your location in tata indica.. Wb23c5335
After sometime i got another sms"ooops, it looks as though your trip has been cancelled by the driver. Hang on while we find you another uber - we'll send you an update."
At 15.51 i got another sms" dear ramesh, your trip is confirmed arriving in 8 mins car: maruti suzuki swift dzire wb19h6831 driver: hassan.. Ph no: [protected]
At 16.07 i received another sms "dear ramesh, your driver has arrived. Hassan is waiting at your location in maruti suzuki swift dzire wb19h6831.
At 16.18 hours i received another sms"ooops, it looks as though your trip has been cancelled by the driver, hang on while we find you another uber - we'll send you an update."... Which they didn't.
When at 16.37 hours i tried to book another cab for same destination with same pickup location the fare shows rs.194/ instead of rs.114/
My quarry is:...
When a customer cancelled his trip by any reason, you charge for cancellation?
What when your driver cancelled the trip, what a customer will do?
The above incidence shows in humanity, harassment, negligent service and breach of trust.
Rate of fare escalated within half an hour around double.
I am a medical practitioner i was in urgent need to visit my patient, due to your cold shoulder attitude my patients condition deteriorated.
Pl let me know how a customer will get proper help from you and your ill mannered driver.