Uber India — Rude and unprofessional behaviour of driver

Address:	700091
Website:	www.uber.com

I booked a ride on 28th May at Kolkata. I was not familiar with the locality so i decided to book an Uber thinking the GPS service used by the drivers would not require me to give much implicit directions. The driver, Soumitra, called me up and i realised the GPS had not provided an accurate pickup location. There was no one around, so i tried my best to indicate exactly where i was waiting. Firstly, i told him i was just around the Moulali crossing and asked him to come that way, i would locate him by the car number. He did not do so. Instead he asked me for a landmark. There were mostly small shops around, the only remote landmark being a Punjab National Bank, which i mentioned, .
However, he still did not understand. i realise that is very normal given the circumstances, but what he did next has left me very displeased.
He started shouting at me over the phone, screaming that it is not possible to do pickups for people like me. He accused me of not calling him up with proper directions despite me repeating that i was unable to connect to him.
Ultimately, i had to cancel and was in turn charged Rs 60.
This is not my first unpleasant experience with Uber. Drivers keep accepting rides and then call to tell me to cancel as they are too far and cannot come all the way.I have also once been wrongly charged an amount for cancelling a ride despite the fact that the driver had clearly not moved an inch (for 30 mins!!!) since accepting the ride. i had complained then too.
If this is the case, Ola would be a much better alternative. I have never been wrongly charged or faced such harrassment from Ola. I am in a good mind to uninstall this app and warn other people of doing the same as clearly, your drivers are neither professional nor are they suitable for booking rides in any area about which one does not have prior knowledge.