Uber India — safety issue

Address:

Lower Parel, Mumbai City, Maharashtra, 400013

I booked an uber trip on 12/3/2020 at around 9.15 am.. One driver named raja and maruti suzuki ritz was assigned to pick me up. Unfortunately i dont have the taxi number as once the trip ends it does not appear on the app.

I sat in the cab and had to go to bkc from lower parel.. I have been taking the same route to work since november 2019 and when i told the driver which route to take, he refused to take the route even though it was showing in his maps.. He wanted to take the route with maximum traffic which i was taking him from my daily route which has least traffic. This idiotic driver refused to take the route and asked me to get out of his cab if i dont want to take the route as suggested by him. The driver had the audacity to literally throw me out of the taxi and stopped in the middle of the road and asked me to get out. When i called up the uber safety number, they refused to do anything and said to raise a complaint. I was appalled by the unprofessional behavior of the driver and even more so o[censored]ber. When i raised a complaint, all they had to say was that we are refunding the amount and marking the driver's profile. I am appalled at the company's response to such an incident. According to them refund of my money is enough to compensate for the safety threat and the unprofessional attitude of the driver. Fortunately this was in mumbai and morning time on a busy street in dadar. What if this driver behaves like this with anyone else in the middle of the night or misbehaves in such a way that no one is around to help. I want the strictest of action to be taken against this driver and uber. My ride details and the picture of the driver is attached.

Regards,

Rohini