Uber India — Surge x1.9 fare deduction without any customer's concern

Address:Bangalore, Karnataka, 560038
Website:Uber cab booking app

I took the ride from Indiranagar KFC signal to Cessna Business Park, Outer ring Road, Marathahalli in Bangalore on November 7th 2016 .The distance comes to around 14 kms. While booking the trip, it estimated a fare of approximately ₹ 245 . But, they charged ₹799.96 that included distance surcharge and Surge x2.0 pricing. This is highly annoying. At the time of booking I was not even notified about any surge. The kilometers covered as per the receipt is 35 kms which is not correct.

Please find the details of the ride.
Pickup:-8:51 | 40, 4th Cross Rd, Stage 3, Indiranagar, Bengaluru, Karnataka 560038, India
Drop:- 9:57 | Embassy Tech Square Main Rd, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103, India

You rode with Ranganatha
kilometers 35.57
Trip time 01:01:19
Vehicle uberGO

Your Fare
Base Fare 35
Distance 248.97
Time 61.32
Distance Surcharge (?) 143.91

Normal Fare ₹489.20
Surge x1.9 310.76

Subtotal ₹799.96

Before Taxes 765.51
Service tax (4.2%) 32.15
Swachh Bharat Cess (0.15%) 1.15
Krishi Kalyan Cess (0.15%) 1.15

COLLECTED Cash ₹799.96
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