| Address: | New Delhi, Delhi, 110092 |
A driver who is rude on call. A driver who wastes my time and does not move towards the pickup point and doesn't even cancel the trip and wants to know what my drop location is. If i have time, i can play this game and not cancel either but at times i do have to cancel. Uber doesn't have any way to address this grievance because i am not allowed to register my grievance against such a driver. Apparently, wasted time is no big deal for uber. Probably it works for uber because of the times this happens when the ride is booked with no surcharge and when i book after canceling, i charges have suddenly gone up, a lot of times within a few seconds. Since the driver's are able to see if the ride has been booked with or without surcharge, i think they do it more when it is booked without surcharge.
So my issues with uber:
Why is there no way of registering a complaint against a driver who was given my booking but who harassed me and wasted my time, called to ask me what my destination was and took a long time so that i cancel.
Why are the charges changing so rapidly and randomly, motivating the drivers to harass the passengers when trip is booked without no surcharge so that after the passenger cancels the very next ride might be at a higher cost. Was this information helpful? | 
Post your Comment