Uber India — threatening behaviour of driver ramkumar on my trip today

Website:

UBER

Hi! This is anil sharma. On my trip starting at 2:54pm today i. E 28.02.18, from dlf phase-3, to mg road metro station by ritz, driver ram kumar, the driver did not want to come to pick me. Probably i woke him up. But i did not cancel the trip. He came and as he started the ride started also talking on phone with his friends. I asked him to either stop the car and talk or stop the phone. He started abusing me and told me to get out of the car. I did not and instead called the police control room. Police took 15 minutes to come (And i kept getting billed for the hold up for no fault of mine). Police came and sorted the matter by asking me to consider garib aadmi. As it is i am ill and was going to see a doctor which i could not do because of delay in reaching and appointment getting canceled. I had to instead come back home. This is not the first time drivers o[censored]ber misbehave. One more thing there is a tendency of them to know where we want to go before coming to us and ask us to cancel for which you charge us.

Here is what i want to be actioned by uber in this case:
1) refund this money and other charges of cancellation deducted in last one month because it was due todrivers insistance and me not knowing i will get a debit.
2) this particular car and driver should be terminated by uber immediately and proof of the same sent to me.
3) if however that does not happen, i will have to fir against the driver and uber and sue uber for harrasment and unethical conduct.