[Resolved]  Uber India — Toll charged, despite taking alternative route

Address:

411042

Hi, on 21st Aug 2016, I took Uber from Shankar Seth to VadgaonSheri. We used Kattad Khana lane and then used MG road / east street as alternative route for this journey. However at the end of journey, Uber still charged me 30 rupees Toll, despite the fact that car never went through toll road. The travel route can clearly show it never cross toll booth,

Despite several emails, Arpita and Kushal from Uber customer care are adamant that car took tool route. I have asked them to check with Driver to confirm if he has paid any toll. Insteading of checking with Driver, they are not even responding to email and there is not customer care contact nos. This seems to be pertinent problem o[censored]ber. I would need Uber to refund this amount of toll and also change the process, where the customer can himself pay the toll, rather than getting charged in receipt. This would avoid such issues.