Uber India — twice charged for a trip

Address:Gautam Buddh Nagar, Uttar Pradesh

When i was booking cab from noida sector 62 to vaishali i choosed paytm but due to balance lower then 350 i was not able to book cab so i choosed cash transaction and on ending trip i paid driver cash which was more then displayed fare as driver was not well acquinted with routes here all problem started firstly uber people have debited my paytm (Which is unethical and without my consent) that time my paytm account have no balance so i choosed cash and also driver asked for money more then expected. The driver was not aware of the route and was not able to see the map properly, so he took long route. After reaching the destination, he tried to end the ride but was not able to do the same, it took 10 min to cancel it and i got a message for payment of rs.108, i paid rs.110. At the time of booking, it was showing rs. 67. I need refund of rs. 43. And also refund entire amount deducted from paytm which was unethical deduction. When i lodged the complain the uber help has some other stand that they cant track cash transaction and i had choosed paytm
How can i choose paytm and book cab when my balance was less then 350 and how uber people have changed cash transaction to paytm and debited my paytm which is fraud on their part. I want refund of 108 debited via paytm and also excess amount i was forced to pay in cash because of wrong routes taken by uber driver
Was this information helpful?
No (0)
Yes (0)
Uber India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5904
    Pending
    0
    Resolved
    182
    View all Uber India contact information