[Resolved] Uber India — uber again customer service | |||
I have booked uber pool from jntu hyderabad to icici bank, raheja it park, mindspace, madhapur. Due to some gps issue it showed the destination location to icici bank mindspace, kavuri hills, madhapur. Driver dropped me at kavuri hills and said this is your destination location. I shocked and showed the destination location in my mobile to driver. Driver cofirmed it's gps problem then he called to customer care executive. The customer care executive said drop the person at gps showed location without even confirming from me either the booking details what the destination customer booked and what gps showed. Executive didn't even listing what driver and myself trying to explain the situation. Executive is not at all tried to solve the problem. If gps is showing the wrong location how it will be my issue, and dropping a customer in wrong address is correct. Is this right way. Even in uber app i explained the situation and asked them to rectify the gps issue. I haven't received any response for 48 hours. More over there is no customer care number to reach uber. We have to message them in app.in such a big country how uber is providing services to customers without customer care service. How people should reach uber for emergency cases. It looks uber service is not giving any priority to customer in critical situations. Was this information helpful? | |||
Oct 9, 2017 Complaint marked as Resolved So far I haven't received any email or call or message from Uber. They haven't taken any action on my compliant. Uber India customer support has been notified about the posted complaint. | |||
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