[Resolved]  Uber India — uber again customer service

Address:Hyderabad, Andhra Pradesh, 500081

I have booked uber pool from jntu hyderabad to icici bank, raheja it park, mindspace, madhapur.
Due to some gps issue it showed the destination location to icici bank mindspace, kavuri hills, madhapur. Driver dropped me at kavuri hills and said this is your destination location. I shocked and showed the destination location in my mobile to driver. Driver cofirmed it's gps problem then he called to customer care executive. The customer care executive said drop the person at gps showed location without even confirming from me either the booking details what the destination customer booked and what gps showed. Executive didn't even listing what driver and myself trying to explain the situation. Executive is not at all tried to solve the problem. If gps is showing the wrong location how it will be my issue, and dropping a customer in wrong address is correct. Is this right way. Even in uber app i explained the situation and asked them to rectify the gps issue. I haven't received any response for 48 hours.
More over there is no customer care number to reach uber. We have to message them in app.in such a big country how uber is providing services to customers without customer care service. How people should reach uber for emergency cases. It looks uber service is not giving any priority to customer in critical situations.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 9, 2017
Complaint marked as Resolved 
So far I haven't received any email or call or message from Uber. They haven't taken any action on my compliant.
Uber India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5904
    Pending
    0
    Resolved
    182
    View all Uber India contact information