Uber India — uber and ola cabs in bangalore

Hello,

I was travelling to india in the november 2018 and my experience wasn’t good taking the taxi with uber and ola during my stay. This is the reason i am writing to you with a belief that some action/ training will be provided to the drivers.

It has apparently become a usual practice for taxi drivers to take by-lanes, side lanes and takes routes other than main routes in banglore which is very frustrating. I know the traffic is horrendous in banglore but it is better to get stuck in the traffic than being alone and into some untoward or unsafe situations. Moreover when the customer asked to take main roads these drivers still take by/lanes and get rude. We are left with no choice in such roads to continue the journey than getting off somewhere in rural areas. I was nearly about to miss my flight to london and was very scared to travel on those routes which the taxi driver took bylane in rural remote villages to enter or exit into bangalore city from and to bangalore airport.

It’s just very unsafe for women, single ladies or even family to be driven through such routes were there is every possibility of crimes. Apparently, my local friends said that there have been cases of robery in those routes.

Moreover, the reason why these taxi driver take these routes from little remote rural villages and side/ back routes is to avoid airport toll. As a passenger we pay the amount that is due including toll and in return passengers safety and reliability is taxi companies responsibility. Perhaps local govt and airport authorities to make more strict rules so drivers have no choice than to take main roads from and to airport. All other routes should be ceased towards and from airport.
I have been travelling over the world and taken uber in uk and america too and no where we find such dirty unmanaged cars which are not even maintained in good condition. Neither the drivers put the ac no matter how many times we ask for perhaps to save fuel charges and tell their customers that the ac isn’t working. Which is a common excuse these days with uber/ ola cabs. Can you please relay this information to these local cab companies that when we passengers pay the charges that incurs, why can’t passenger get the good quality of service and safety.

Kindly please ensure this is disseminated across all hyderabad/ bangalore branches particularly. Please ensure to update your drivers not to take such back/side routes from little remote dangerous routes just to avoid paying airport toll fees by putting passengers in very unsafe situations. I have approached uber likewise, ola cabs and airport authority.

Please kindly follow up on my complaint. I am going to travel to india again in dec 2018 until jan and hope this upcoming travel experience is better/safe than previous.

Thanks,
Hari
Sent from my iphone