Uber India — uber cab... cancellation charge

Arun Kumar Gorai

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I booked a cab today at about 10.30am. After 10 mins first cab was cancelled and 2nd was allotted. The cab standing 2mins away from my regular pickup point. I called the driver to pickup me standing away about 150m distance. The driver didn't move and in case of further calling, my mob. No. Was blocked that may be checked by you from your apps. Ultimately after 30 mins the driver cancelled the trip and rs. 47/-was deducted from my account which highly illegal.
Arun kumar gorai. Sr. Audit officer, gst

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Uber India customer support has been notified about the posted complaint.

Feb 06, 2019

Updated by Arun Kumar Gorai Called the driver several times, but my no. Was blocked and he cancelled my cab after 30mins.Additionally deducted Rs. 47/-from my account. I failed to reach my office in time. Being a regular customer I condemn your service.
Arun kumar gorai. Sr. Audit officer. GST

Feb 10, 2019

Updated by Arun Kumar Gorai No response is received till date, neither the cancellation charges deducted illegally has been refunded to me.
Uber company is loosing its credentiality day by day.
Sorry for this being a regular customer.

Feb 18, 2019

Updated by Arun Kumar Gorai About 2 weeks r likely to pass, but I have not received the refund till date.

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Comments

Arun Kumar Gorai

from Mumbai, Maharashtra

Complaint dated 6th Feb, 2019 not yet solved.
Yesterday too, I received Uber cab after an hour of bookings, after cancelling 5 times by company. Though I use Kolkata pass.
Is it possible to reach destination in time, if cab is provided after hours.?????

Arun kumar gorai. Sr. A. O.. GST