Uber India — Uber cancellation charges

Address:	Kolkata, West Bengal, 700025
Website:	www.uber.com

Dear sir,
I booked a cab to meenambakkam airport from 1/1 balaji nagar (Near kumaran theatre, madipakkam), chennai through uber app on my mobile no. [protected] around 8.30 am on monday the 5th june 2017 but after 6-7 minutes of time the driver, mr. Yuvaraj cancelled the trip/cab without any reason".
After that i booked another uber cab and went to meenambakkam airport, chennai.
In the meantime to my surprise, a sum of rs.50/- deducted from my paytm account towards cancellation o[censored]ber cab booked at 8.30 am on 5th june 2017 for the trip to airport.
It was totally unprofessionalism on the part of your driver and also unnecessary harassment to uber rider. Kindly take necessary action against the drivers when they willfully avoid the customers by not picking up the calls or make excuses one or the other, particularly when they are not interested in a particular trip.

I regret to state that your charge of rs.50/- against cancellation of the trip is also against the professional ethics. Before penalizing the customer please find out the exact reason for such cancellation.
I request you to kindly refund the said amount to my paytm (Mobile no. [protected]) at the earliest.
This is the first such experience faced by me & i do hope that it would not be repeated again in future.
Awaiting for your favourable response.
Regards,
Seetharaman jayaraman
Kolkata