Uber India — uber complaint for not refunding the money for the 1st may 2019 trip in the evening

Address:

UBER India Systems Pvt. Ltd. (Head Office). Unit No. 4, 1st Floor, Centrium Phoenix Market City, LBS Marg, Kurla West, Mumbai - 400070, +912233992233, Mumbai City, Maharashtra, 400070

In regard to the trip taken on the evening of 1st may 2019, when i booked my cab, the cab showed an eta of 17:28 hrs. To my destination. Hence i booked my cab. The cab finally arrived at my pickup location at 17:53 hrs. And dropped me destination at 18:01 hrs.. Because it was an appointment at my destination, and i was late by half an hour, i was charged fined 500₹. I spoke to uber to claim the 579.51₹, but they are refusing to give it. At the minimum, if they can not honour the time they have estimated in their faulty app, they should at least refund the fare of 79.51₹.