Uber India — Uber looted customer

Address:	560066
Website:	www.uber.com

Hi Uber Team,

On Wednesday 11th January(@ 6:19PM) I booked Uber Cab and uber app showed waiting time approx 10mins, in between I then checked my emails for 2-3 mins, and when I opened uber app again (after 4mins) it showed nothing (means it looked like no cab was booked, and in fact I didn't see booked cab details). So I opened Uber app and and booked the cab again (@6:26 PM).

Next day (12th Jan) I got a notification of (50Rs Cancellation Fees - too much frustrating..) and when I checked trips history I got to know that this is a cancellation fee for cab booked at yesterday(11th at 6:19PM).

In conclusion, you are charging cancellation fees because of your fault only. I[censored]ber app doesn't show booked cab details then how would I cancel that. You know I started using Uber services since last month only, and earlier I used to book OLA cabs, I didn't face this issue in OLA. And one more suggestion to you, Uber app performance is not as good as OLA app.

If you trust your customer, then please don't charge that unwanted cancellation fees, because I am not the culprit for that.

Thanks,
Ashu Phaugat