Uber India — uber non-responsive about my family safety and illegally charged cancellation fee after reporting the incident.

Address:	Bangalore, Karnataka
Website:	www.uber.com/en-IN

I requested ubergo on 29th june 2018 at 12:00pm from airport to my home. I waited for 1/2 hour after which I tried contacting driver several times. However driver never received my call which made to report the incident to uber help.

Therefore I requested uber help to cancel the trip and not to charge any cancellation fee. However uber never took the matter seriously after 90 minutes of my waiting at airport with my family.

I took public transport at 1:30pm for the safety of my family. However I was charged cancellation fee when reached my home. Driver never reached at the pick-up location although I waited for than 90 minutes. Uber never took responsibility after several follow up.

Do the neeful. I have attached screenshots I took during reporting the incident.