Uber India — uber unable to deliver the service and charges also applied

Address:	Kolkata, West Bengal
Website:	Uberindia

I "anindam ghosh" residing at kolkata booked an uber on 25th dec mid night.. It was showing in my phone that the cab will arive in 6minutes. However after 8, 10minutes i call the driver he said that he was in sealdah to drop a passenger then he will come for pick up. I said ok i will wait. But after long period of time in the midnight he did not come as well as he did not picked up my phone.. While cancelling the ride it wad showing that some charges will be deducted for cancellation. But my point is being a uber customer is it really make any sense to give the charges for booking for which i have to wait for long in midnight. Please team look after this matter as i am very much irate for this kind of pathetic service
Driver name akhter and the cab number.
Wb052517