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Uber India — unable to sign in

I have a phone only account with the number [protected]. The app does not let me in as it asks for some email and password.

I never used an email with that account and your staff members have been asking for government proofs to substantiate my identity.

When these things were not needed initially, why are they needed now?

The uber customer service keeps on repeating the same thing and there has been no resolution to my inquiry.
unable to sign in
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Complaint Status


[Jan 31, 2019] Uber India customer support has been notified about the posted complaint.
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    Uber India
    Customer Care Service
    Customer satisfaction rating
    2%
    Complaints
    5071
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    Resolved
    121
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