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Uber India — unprofessional attitude o[censored]ber driver

Dear sir,

This is to inform you a grievance i had from uber taxi driver in kaloor, ernakulam, kerala.

On 31 january, 2019 at about 6:15 am i booked a uber pool taxi from hotel puthens capitol inn, ernakulam to vennala government higher secondary school, vennala, ernakulam. At 6:19 am i got a call from the number [protected], a driver named nikhil with the taxi tata vista and enquired about whereabouts of the place and i confirmed our journey. I along with my husband were heading for a psc examination at the above said school and we waited for the driver at the hotel. But the driver didn't arrived. I got messages from uber that driver cancelled the trip since i refused to pay the money.

This is absolutely false because the journey is very important for us and we won't cancel the journey for the sake of money that too early morning when other options of travelling are limited. After that i couldn't book another taxi service from uber app. If the driver was unable to come for the pickup he could have informed us as early as possible so that we could arrange some other vehicles instead he cancelled the journey at last minute.

Because of the unprofessional attitude from the uber driver we had to face many issues and lost trust in uber services. Earlier i used uber and was fully satisfied with the services.

Kindly look into this issue and please do the needful. Looking forward to hear from you

Complaint Status

[Feb 01, 2019] Uber India customer support has been notified about the posted complaint.
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