Uber India — unwanted outstanding balance

Dear sir,

Please note, my telephone number is [protected]. I travelled by uber taxi on 6th august 2018 from ambattur estate (Express gardens) to vm street royapetta. The estimated trip amount was shown as rs.234/- while booking the taxi. At the completion of journey driver was demanding rs.461/-. I had given him rs.250/- and said that there was no outstanding balance with uber. There is no scope for overcharging as there was no surge on that date.

Driver was very arrogant but accepted rs.250/-.

When i am trying to book uber subsequently, you are showing outstanding amount of around rs.430/-.

I am surprised where is the scope for any outstanding when passengers pay cash to the driver after completion of journey., is it possible for any person to go without paying after completing the journey? Please introduce a mechanism of informing passenger if any outstanding is created due to non-payment so that they can inform you if the drivers do not inform you about receipt of payment.in this case it has happened so.

There seems to be some malpractice in driver's not reporting about acceptance of cash.

I am from press industry holding a reputable post. I have always been settling the payments promptly at the time of completion. May be some extra amount for drivers as tips if they do the journey well.

Please explain to me how the outstanding amount of rs.430/- your system indicates. Though this is a small amount, but i take exception in treating me as a outstanding holder and the way the driver acted on 6.8.2018 was unbecoming. I simply paid him rs.250/- and ignored his filthy comments.

Please respond immediately. My email id is rajagopalan @newindianexpress.com and [protected]@yahoo.com.

Regards
A. Rajagopalan
Dy. General manager (Edp),
Express publications (M) ltd.,
Express gardens, 29 second main road,
Chennai 600 058
Express publications (M) ltd.,

Ambattur,