Uber India — verbal abusing, misbehaving and mental cruelty by mr. shamim (mob no. [protected]) driver o[censored]ber go vide cab no. wb054786, maruti suzuki swift dzire.

Address:	Kolkata, West Bengal, 700078
Website:	www.uber.com

Please refer to the above.

This is to inform you that myself ‘sudip das’, resident of 4, sreepur lane, p. O.- haltu, kolkata-700078, working in income tax department, govt. Of india. I have been using uber cab service, kolkata since last 01 year but the bad experience that happened with me at the night of 13th december 2017 was very astonished/shocking for me. The details of the incident are as under:-

01. That, on 13th december, 2017 around 11.00 pm, i booked an uber go cab destined from picnic garden mini bus stand to ramlal bazar bus stop from my mobile no. [protected].

02. That, i waited there nearly about 20 minutes or more along with my family members. After a long wait, i checked the location of the car on uber gps map and found that the car named maruti suzuki swift dzire vide cab no. Wb054786 is locating in the kasba area for a long time only and is not on the way to the pickup location.

03. That i called the driver dialling [protected]. I enquired about the exact location of the cab from the cab driver, mr. Shamim so that maybe i can help him out for finding the right location and told him that your car is moving in the kasba area only and not on the way to the picnic garden mini bus stand.

04. That, on the contrary, the driver was offended and replied loudly in a threatening manner and flatly refused to pick up us and told to cancel the trip and started misbehaving. When i told him that i will lodge a complaint against him for his behavior/attitude to uber, he shouted on me and started verbal abusing & slang languages related to my mother without any coercion/aggression from my side, which i cannot express in words.

05. That, the conversation between me and the driver, mr. Shamim has been recorded via call recorder along with the screen shot of the driver’s profile that kept under my custody and it attracts electronic evidence under section 65b of the indian evidence act, 1872 if needed.

06. That, the behavior/attitude of the uber cab driver was very humiliating for me and for my family and cause mental cruelty to us.

07. That, these kind of behavior is highly unwarranted, uncalled and put up a question mark on the professionalism that follows by the uber.

08. That, mr. Shamim has, therefore committed an offence and invoked section 504 ipc, and other sections as applicable that attracts mental cruelty/harassment for which he is liable to be prosecuted and punished.
09. That, mr. Shamim has failed to do his duty without any valid reason and refused to pick us which has been done by him malafidely, intentionally, deliberately and knowingly.

10. That, it also a matter of women security and safety by which an un-professional and violent driver kept in danger by threatening and denying to pick up me, my mother and sister at the night of dark winter session near a highly sensitive picnic garden area, kolkata.

11. That, therefore, it is my humble request to take an appropriate and strict action in this regard at your end and intimate me in mail/writing accordingly.

12. That, the details of cab booking, driver’s profile and other information is enclosed herewith.

13. Your co-operation is highly solicited.
Thanking you
Yours faithfully,
Encl: as stated above.
(Sudip das)
Resident of - 4, sreepur lane,
P. O.- haltu, kolkata-700078

Contact - [protected]
Email id - [protected]@gmail.com