Uber India — very bad experience with my 1st uber ride

Address:

Hyderabad, Andhra Pradesh, 500076

Last morning (18th july 2017) i had to reach my friend's place from where we were going to college with her father, but they kept waiting for me just because i had booked uber to reach her place and i had no idea about the poor services.

I had booked uber pool tor lb nagar petrol pump (From kartikeya nagar nacharam). The car arrived in around 30 minutes to pick me up (Though it showed 17 minutes on the app) and the driver asked me to get down in rain exactly at the petrol pump in lb nagar. I requested him a number of times to take left before we reached the petrol pump as i had to go to someone's house but he refused and went straight till petrol pump and asked me to get down there. As i was alone i couldn't do anything. I took an auto from there and went back on the same road to reach my destination. I unnecessarily kept my friend waiting just because of the delay in pick up added with the driver's stubborn attitude. First time i had taken a cab which drops on the main road without asking the passenger where does she want to go. It was like taking a bus service instead of a cab service. The following are the details of the cab and the useless driver:
Name of the driver: vari kuppla
Mobile no.- [protected]
Car's no. - ts07uc7748
Hope your company will train the drivers before authorizing them to carry passengers in name o[censored]ber. May i expect a refund of the ride charges?
I must add here that i have previously taken many other cabs (Such as ola, ganesh travels etc) and always had a nice experience.