Uber India — why I am charged cancellation charges if driver refuses to go to my destination..

Address:New Delhi, Delhi, 110085

Today i booked uber cab from aksherdham to rohini.

Cab was successfully booked and when i received uber message that my cab has arrived.. I called driver to know his exact location..

Then driver asked my destination, and when i told him rohini.. He said i m going noida side and would not go rohini...

After all this discussion, driver cancelled the trip. All this took 6 mins.. And uber is refusing to refund the cancellation charges of 42 rs... Why? They are saying that any cancellation after 5 min is chargeable... But if all the discussion with driver is taking more than 5 min, and driver is refusing to go. Why is customer been harassed?

Instead of considering the customer's inconvenience, uber is taking driver's side and refusing to return my 42 rs which i have been charged for the trip refused by their driver.

My contact no. Is [protected].
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Hello Team,
The Uber driver was not arrived to the location and force me to cancel the trip .
i refused to cancel because it was not my fault but now i have been asked for pay the amount.

i have faced the "refusing short distance ride" problem two three times.

Thanks
Pandurang
[protected]
Booked a cab at about 1.00 pm on 6 September 2017 at Humayun Ngr, near NMDC for a journey to RK Nagar, Safilguda, Hyderabad. Although a cab (Tata Indica) was allotted and a driver nominated, after more than 30 minutes, I saw the allotted cab passing through without stopping for me! It appears driver cancelled the trip! I was not informed either!
Since two days, when I am doing booking within five kilometer it shows Rs 67.42 .
Instead of rupee 49.
Thanks

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