Uber India — wrong cancellation charges

Address:	Chennai, Tamil Nadu, 600116
Website:	uber .com

I booked a ride on 15/06/18 at 13.25 pm from ny home where i have been residing for the last 13 years which i was forced to cancel due to driver's fault and gps problem.

I applied for refund of cancellation charges on that day itself.

Uber credits of rs 30/ is displayed in my app.

What does this mean.

The above amount of rs 30 is still showing as outstanding payment
Which is to be paid
Pl arrange to withdraw this to enable to book another ride without due amount.
Kindly do the needful