Uber — late pick up

I booked car under your company to proceed from vayusena nagar, lohegaon to phoneix mall. After waiting for half an hour the driver did not report to pick me up. (Car license plate no was mh 12kn3783). After repeated call on mobile also the driver did not report. This was very embarrassing situation for my family aswell as for me also. After completion of my job when i returned at around 1530 hours i was charged rs 99/- with rs 42.50 for previous trip. This was another embarrasing situation for me.