Uber — uber customer service team is oblivious to safety concerns of riders

Invoice no.: igjthgtd[protected]
Trip details: 11 december 2019, 8:26pm
Driver: shravan kumar
My uber profile identifier - invite code: brijg22ue

The driver refused my trip and asked us to travel to where he was standing. I am traveling with my wife and kid. This behavior is unacceptable and highly unsafe.

Even though i highlighted that i was feeling unsafe due to driver's behavior and there is no immediate action on it. The least i would have expected from the uber team is to pick up the phone and check-in to see if everything is alright. Instead, for the next ride, uber charged me higher for the same route, and have the audacity to tell me there is no policy on compensation. This is sheer neglect and robbery.