Uber — Unnecessary deduction of money

Address:

Hyderabad, Andhra Pradesh

As a joining bonus to the uber cab service I got Rs 600/- bonus. I recharged their wallet(maintained by paytm.com) by Rs 200/- .So My balance now is Rs 800/-. I took first ride & it costs Rs 381/-. So available balance is 419/-. Then I took 2nd ride worth Rs 410/-. The available balance shud be Rs 9/-. Instead of that it showed -191/-.!!! On a utter shock I communicated to the team, they were seems to be friendly unless it was proved that they were wrong. Since then they dint reply, never bother to even acknowledge any mail. Following are the extract of mail I exchanged. Me: actually i dint get the proper option, so I choose this option. there was no probs with the vehicle, but with the fare. I had a balnace of 419 when i took the ride, evn though the bill was if 410, it showed a debit 191 Rs!! I had to rechrge my wallet again ti settle the due. I already sent mail 7-8 times with screenshot of the rechrge made, Total trip cost & total balance before taking the ride, but no reply reached me yet!! If you dont want to take any probs from customer, then i'd love to be better informed. thnks!! Uber: Allan from Uber (Uber) Mar 26, 21:25 Hi Pralay, Thanks for writing in! Happy to explain. You were debited Rs.191 because your Uber credits on your account is Rs.219 and the total fare is Rs.410. If I can help with anything else, please let me know. Best, Allan UberSupport Me: Pralay Chakraborty Mar 28, 01:43 Hey allan, atvthe time of taking ride i had my main balance of Rs 200 as well. lemme just explain u, i got uber joining bonus Rs 600, as min of Rs 200 paytm wallet balance was required to take any ride, I recharged with Rs 200, took the first ride which costs me 391/-, so my total balance now is 419/- (219/-uber credit plus 200/- paytm wallet.), next trip fare is 410/-. then how the debit balance comes into the whole show??!! For your reference I'm attaching the details uber a/c & paytm account. thanks!! Attachment(s) UberAccountStatement_mitasisromo.png UberPaytm transaction_mitasisromo.png Uber: JC (Uber) Mar 29, 05:44 Hi Pralay, So sorry for the delayed response! Stepping in for Allan. I completely understand that credits can be confusing at times. Let me help you here. Initially you had 600 INR credits for signing up. However, on the last two trips you have taken, here are the fares: 26 Jan, 2015 | 8:03a IST = 381 INR 26 Jan, 2015 | 10:46a IST = 410 INR Therefore, the total fare so far is: 791 INR. Since you have the 600 Bonus credits, all that was left is 191 INR which had been successfully deducted from your PayTM. You can check again your PayTM balance and you will also that only 191 INR had been debited. Hope this helped. If there is anything else, I'll be happy to help further. Best, JC UberSupport Me: Pralay Chakraborty Mar 29, 07:25 Hey there!!! I am really sorry to say, that it seems you dnt know to read english. Please go through the mail I have written, find the attachment & get back to me. You are saying I had credit balance of Rs 600, Have u seen my paytm a/c? I had also recharged with 200/- twice, once before I took the ride & another one is just few days back. If you adjust 191/- then the balance should be 209/-, whereas I have only 18/-. I cant understand why your team makes a very simple issue complicated? Do the business in right way, refund the money in my wallet please Kindly see the case thoroughly & make a genuine reply If any of my language hurts any of your team member, kindly dont take it personally & please feel my level of frustration for sending so many mails for this issue. Cheers!! Uber:- JC (Uber) Mar 29, 07:37 Sorry to hear that. I’ll need to collect a little bit more information in order to troubleshoot this for you. Could you please share two screenshots with us? The current Paytm balance through the Paytm website (you can log in using your mobile number) The Paytm balance in your Uber App Looking forward to hearing from you. Please let me know if you have any additional questions or concerns. Best, JC UberSupport Me:-(30th march) once again I am attaching the details of paytm account, screenshot o[censored]ber balance & uber trip details.. Me:(31st march) Hi there!! Can I expect some reply? Me:-(2nd April) Hey JC(uber), Its been 2-3 working days, no updates in the issue. will uber escape the matter like this..!!!?? this i really dint excpect from uber.. really.. Kindly give any update, or atleast show some courtesy by acknowledging the mail...!!! Cheers.. Me:-(7th April) Hello there. Since last one week or so, when I attached every evidence asked & when it is clear that the money was unneccessarily deducted/adjusted your team went to silent mode!! No reply, not even an acknowledgement of the mails after repetitive reminders in this regard. Hence as an informed & tech literate customer, I have no other option than to lodge a complain against Uber India in this matter. Actually online system for lodge a complain is as easy as book any cab thru uber. It takes hardly 10 mins to do that. So hopefully you are aware of these facts & refund the amount.