Ubereats — issue with delivery

Address:Hyderabad, Telangana, 500032
Website:ubereats.com

Hi team,

I have ordered food from delhi-39 restaurant through uber eats app on sep 14 and the order number is 463c8. Within 33 mins, around 08:33, the order status moved to 'delivered' as asked for delivery rating. We are at home and we didn't receive the order, but still the status moved to 'delivered'. Immediately, we called the customer call center o[censored]ber eats and raised the issue. We are in call with them till 09:45 pm (Almost 1 hour 15 mins) and finally the reason they mentioned was ' the deliver partner's grand father was expired and he returned back with out delivering the food'. But we were very hungry and it was my daughter's birthday, so we thought instead of going outside, we ordered food. We slept with empty stomach and with so much of pain and anger. What kind of service is this? We are dying out of hunger and we are in call with them from 08:33 to 09:45. Without delivering, they marked the food as delivered and the next day we got our amount as refund. We are requesting for huge compensation so that ubereats will not repeat this kind of incident for others.
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Today on 12 Nov ubereats deducted 90 rupees from i paytm wallet.after submiting various conplaints they have not answered my queries . This is an unfair deduction without any base .

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    Hyderabad
    Telangana
    India
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