Uco Bank — debit card renewal

I need to reset my Internet Banking password and my Debit Card is expired. Customer Care asks to contact branch and branch won't respond in any form, by call or by mail. I'm in a different city and will not be able to physically visit the branch. I'm stuck with a 20-min wait for a customer care executive to pick up a call and then disconnect without responding and a bank branch which won't respond. I am horrified to think what would happen if someone else was not able to help me. I will never be able to trust this bank again. Will transfer my account as soon as possible. And for those who still have their accounts, Good Luck unless you can visit your bank branch!